The Housing Department's latest annual survey showed that satisfaction levels of public rental housing households towards estate-management services hit an all-time high. 

Findings of the Public Housing Recurrent Survey 2006 revealed that in general customer satisfaction on various estate-management services reached an all time high, with 71.6% of tenants very satisfied/satisfied with quality of security services; 62.4% with service quality of estate-management officers; 68.6% with cleanliness and hygienic conditions of common areas; and 51.7% with maintenance-related services.

Views were also sought on specific aspects of the maintenance works conducted inside the premises within the previous 12 months.

About 64% to 72% of the tenants who had maintenance jobs carried out in their flats were satisfied or very satisfied with the handling of maintenance requests, expediency of completing maintenance works, and work attitude of maintenance workers.

About 97% of the households were aware of the Marking Scheme for Tenancy Enforcement and 83% thought that the scheme could help improve  their rental estates' cleanliness and hygienic conditions.

Most consider marking scheme 'reasonable'

About 68% of households who knew about the scheme considered the current points system and its penalty reasonable, another 18% considered it lenient; and 11% thought it was stringent.

About 79% of households perceived that the Housing Authority was in support of environmental protection. The corresponding figures in 2004 and 2005 were about 60% and 73%.