The Immigration Department will launch the “Face Easy e-Channel” service at Hong Kong International Airport (HKIA) tomorrow, enabling eligible Hong Kong residents to complete arrival clearance by facing the e-Channel cameras for identity verification.

Starting September 30, Hong Kong residents aged 11 or above, who choose to use HKIA’s Flight Token upon departure with a required document, and subsequently arrive at HKIA with the same document, are eligible to use the new service.

They should use a Hong Kong Special Administrative Region Passport; Hong Kong SAR Document of Identity for Visa Purposes; Mainland Travel Permit for Hong Kong & Macao Residents, commonly known as the Home Visit Permit; or Mainland Travel Permit for Hong Kong and Macao Residents (Non-Chinese Citizens).

When using the “Face Easy e-Channel” service, eligible Hong Kong residents only need to face the cameras, and arrival immigration clearance will be completed upon successful verification of identity via facial recognition technology.

Throughout the entire process, they do not need to present any documents or the Contactless e-Channel encrypted QR code.

The new service will provide a faster and more convenient automated arrival clearance for Hong Kong residents. They can still choose to use fingerprint verification technology for automated immigration clearance, or traditional counters for immigration clearance.

For enquiries, call 2824 6111, send a fax to 2877 7711, or send an email.