The Fire Services Department today said it has launched an online Fire Hazard Electronic Complaint Portal.

By offering an additional channel for reporting fire hazards such as obstruction to or locking of the means of escape, the department said the portal will enable prompt follow-up of complaints, thereby further safeguarding the community.

The portal supports various mobile devices including smartphones and tablets. Users can simply fill in an electronic form and upload supporting photos or videos if necessary. They can also save time on data entry by logging on to the iAM Smart mobile app.

Furthermore, the portal features a case tracking function that allows users to check the progress of their complaints.

In addition to the online portal, members of the public can continue to report fire hazards via email, by calling the complaint hotline at 2723 8787, or by sending a fax to 2311 0066.