Alert issued on false HKeToll SMS

June 2, 2023

The Transport Department today alerted the public to a fraudulent SMS message purportedly issued by HKeToll, which hyperlinks to a fake HKeToll website “” seeking to obtain the recipient’s credit card information.


The department clarified that the SMS message was not issued by HKeToll. The case has been reported to Police for follow-up.


It also reminded the public that HKeToll will not send SMS messages or emails to vehicle owners with embedded hyperlinks which direct them to the website to carry out transactions.


If a vehicle owner wishes to pay an outstanding toll online, they must log in to the HKeToll website or mobile app.


The department advised citizens to stay alert when receiving unidentified messages and refrain from disclosing personal data and visiting suspicious websites, adding that anyone who has provided personal information to such websites should contact Police.


Call 3853 7333 for HKeToll enquiries.

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