Quarantine hotel measures unveiled

June 24, 2022

The Government announced today the immediate implementation of measures to curb scalping of designated quarantine hotel (DQH) guest rooms and the inclusion of three more hotels under the eighth cycle of the DQH Scheme.


The DQHs should require their partner travel agents not to block book the guest rooms without the booking details of guests. Travel agents must provide relevant information of the guests to the hotels with full payment settled at the time they reserve the rooms.


The hotels should also ensure that all room bookings must be made under a real name and full payment must be settled in advance. The DQHs should concurrently develop a fair and transparent refund policy.


Additionally, the hotels should ask the travel agents to itemise the fees charged on the receipt and ensure the hotel room rate is the same as the published rate listed on the Government's website.


The Government will monitor the situation closely and take appropriate action if non-compliance cases are found.


Meanwhile, three more hotels have been added to the eighth cycle of the DQH Scheme. They are Bay Bridge Lifestyle Retreat in Tsuen Wan, Mira Moon Hotel in Wan Chai and Prince Hotel, Hong Kong in Yau Tsim Mong.


The three hotels will start accept room bookings from tomorrow to provide some 900 additional rooms.


Including these three hotels, there are a total of 65 DQHs under the eighth cycle, providing around 24,000 rooms.

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