Customs today announced that it will commence an investigation after it received 15 complaints concerning a beauty group as of 11am.

Customs said it noticed that three beauty parlours under a beauty group had suddenly announced in recent days that they were suspending operations. Therefore, customers who had purchased prepaid beauty services could not use the services.

Customs stressed that it is highly concerned about the incident and has set up a dedicated team to handle the cases as soon as possible. The department has been contacting the complainants for details to start an investigation.

The department said it will also continue to closely monitor the situation and maintain close liaison with the Consumer Council to assist affected customers.

Should there be any violation of the Trade Descriptions Ordinance, Customs will take decisive enforcement action, it added.

While Customs reminds traders to comply with the ordinance, consumers are also reminded to procure services at reputable shops and think prudently before consumption with prepayment.

The public can report suspected violations by calling 2545 6182 or sending an email.