Following the discovery of serious deficiencies in lift replacement works by Taizoom Elevator Company (HK) in two estates, the Electrical & Mechanical Services Department (EMSD) will inspect all lifts installed by the same company across the city within three days.

In response to recent allegations of non-compliance, the EMSD conducted unannounced inspections on Taizoom’s lift works, revealing serious deficiencies in two Tenants Purchase Scheme (TPS) estates, involving nine lifts in Tsui Ping (North) Estate in Kwun Tong and 39 lifts in Pok Hong Estate in Shatin.

The lift replacements in Tsui Ping (North) Estate were completed between February and July, while those in Pok Hong Estate were carried out between May 2025 and July this year.

Although a fire resistance rating certificate was submitted, it was found that while the fire-resistant doors were installed as required, the corresponding door frame components were missing, despite the lift works being claimed as complete.

The EMSD noted that although the absence of door frame components in the lifts constitutes non-compliance, the lifts can still operate safely.

The department has instructed Taizoom to review the lifts at both estates, install the outstanding door frame components promptly, and bear all associated costs for the remedial measures. The repair works are expected to be completed within a month.

The EMSD said it will proactively contact the property management companies of both estates to provide necessary assistance. While the lifts will have to be suspended from operation during the installation of new door frames, the works will be scheduled during non-peak hours as far as possible, with each lift expected to take around one to two days to complete.

As preliminary evidence indicates that Taizoom is suspected of serious negligence or misconduct in carrying out lift works, the EMSD will take enforcement and regulatory action in accordance with the Lifts & Escalators Ordinance.

The citywide inspection of all lifts installed by Taizoom will involve re-examining the fire resistance rating certificates of fire-resistant doorsets and their frame components, alongside checks for missing door frame components.

Separately, the EMSD has commenced inspections of lift engineering works undertaken by other registered lift contractors, with no similar breaches found so far.

As the owner of the unsold units in both estates, the Housing Authority (HA) stated that it is highly concerned about the incident, adding that it is maintaining close contact with the EMSD to pursue Taizoom’s legal liabilities.

Among all TPS estates, only the lift replacement works in the two estates were undertaken by Taizoom. For another TPS estate, Fu Heng Estate, which is currently preparing for lift replacement, the contract has not yet been awarded.

The HA said that it has advised the Incorporated Owners of Fu Heng Estate to suspend awarding the contract, and will provide full support, including advising on follow-up arrangements, to safeguard the interests and safety of all residents.