The Water Supplies Department (WSD) today alerted the public to fraudulent emails and SMS messages purportedly issued by the department.

These emails ask recipients to settle outstanding payments by clicking a hyperlink to a website that is not the WSD's official address. The department clarified it did not send the messages and stressed that it will not direct customers to other websites via embedded links or ask for credit card information.

The department’s official website is www.wsd.gov.hk while all eBill-related emails to its customers are sent from customer_services@wsd.gov.hk or ccbs_no_reply@ccbs.wsd.gov.hk.

Additionally, all SMS messages issued by the department will include the prefix "#" in the SMS Sender ID for easy identification.

The department recommends that customers access their account information by logging into the Electronic Services Account through the official website or by logging into the department's integrated “eWater" mobile app to access their account details and make payments.

Anyone who has provided personal information to suspected websites should contact Police. Call 2824 5000 for enquiries.