eHealth record function upgraded

January 20, 2026

The Health Bureau announced today that from January 27 Hong Kong residents can authorise designated medical institutions outside of Hong Kong to deposit radiology reports and images into their personal eHealth accounts via the “Personal Folder” function in the eHealth mobile application.

 

The new function will allow residents to store and utilise records from healthcare services received outside of Hong Kong more securely and conveniently, thereby facilitating greater continuity of care.

 

From January 27, residents can submit an authorisation application via the “Personal Folder” function before receiving radiology services at either of three designated medical institutions outside of Hong Kong, namely the University of Hong Kong-Shenzhen Hospital, Shenzhen New Frontier United Family Hospital and Zhongshan Chen Xinghai Hospital of Integrated Traditional Chinese and Western Medicine.

 

They will then receive an Authorisation QR Code in the mobile application. Before receiving care at any of the designated institutions, they can present the QR code along with their Hong Kong identity card to local healthcare personnel for identity verification and authorisation.

 

The medical institution will subsequently assist users to directly deposit radiology reports and images from their consultations into their personal eHealth accounts.

 

Moreover, eHealth users can apply for the service on behalf of family members using the “Caregiver” function in the mobile application.

 

This upgraded function supports the deposit of high-resolution radiology images, which can be challenging for some users to upload themselves.

 

In addition to viewing the relevant records through the mobile application, residents can also authorise healthcare providers in Hong Kong to access them through the eHealth system during follow-up care.

 

The bureau has set up support stations at the three designated institutions outside of Hong Kong to assist Hong Kong residents in registering for eHealth, downloading the eHealth App and using the relevant function.

 

Users can also view tutorial videos on the eHealth App, or on eHealth’s thematic website or social media platforms, to learn about using the new function.

 

Call 3467 6300 for enquiries.

 

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