The Transport Department announced today that starting from January 12, the Hong Kong Licensing Office (HKLO) at United Centre, Admiralty, will implement the Online Same-day Queue Ticket arrangement for applications for the direct issue of the Hong Kong Full Driving Licence.

This will fully replace the existing on-site ticketing arrangement, further streamlining application procedures, meeting increasing demand, and ensuring fair and orderly access to services for persons in need.

Due to the abuse of the on-site ticketing arrangement, to prevent queuing for direct issue applications affecting other licensing services while improving order management at the licensing office, the department will cease the on-site ticketing for direct issue applications starting from tomorrow.

From January 12 onwards, applicants or their agents may obtain tickets online through the Online Same-day Queue Ticket service.

The existing online appointment booking system for direct issue counter services remains unchanged, and applicants who have already booked appointments in advance may continue to visit the HKLO at their scheduled times to submit direct issue applications.

Regarding Online Same-day Queue Ticket arrangement, from January 12, the department will open the system at 7am on each working day to provide 300 same-day tickets.

Each ticket allows submission of one direct issue application for the designated applicant. Applicants must access the Online Same-day Queue Ticket system via the designated webpage to obtain a ticket on a first-come, first-served basis.

Applicants are required to input to the system information such as the first four digits/characters of the identification document number, English name, and mobile phone number.

Successful applicants will receive SMS notifications sent by #cefs@govhk and have to visit the HKLO counter at the specified timeslot stated in the message to submit their applications. Late arrivals or absentees will need to re-apply for a ticket through the system.

The department is also working closely with the Digital Policy Office to enhance the online appointment booking system for direct issue counter services, including the introduction of new authentication technologies and expansion of system capacity, with a view to fully implementing online appointment booking services as soon as possible and extending direct issue counter services to the other three Licensing Offices.