The Primary Healthcare Commission (PHC Commission) today announced the establishment of a free family doctor service scheme to support residents affected by the fire incident in Tai Po.

Based on the situation of individual cases and the residents' preferences, case managers of the District Health Centres/District Health Centre Expresses (DHCs) will pair them with private-sector family doctors or the Hospital Authority's Family Medicine Out-patient Services.

More than 140 family doctors in the private sector have participated in the scheme, covering 170 service points including four private hospitals. The affected residents can receive up to three free consultations via the DHCs until February 28, 2026.

The services cover drug prescriptions including necessary medication refills based on one's medical history, follow-ups on post-incident conditions including respiratory illness, and management of symptoms related to stress and anxiety.

Affected residents with healthcare needs can call the hotlines or visit any DHC to seek assistance, regardless of their current place of residence. The affected residents who are registered DHC members can also contact their respective DHC directly.

The authority earlier announced full medical fee waivers for the affected residents, covering the aforesaid Family Medicine Out-patient Services. Based on the situation of individual cases and the residents’ preferences, the DHCs’ case managers will also assist them in accessing these services.

Additionally, the DHCs are providing affected residents with personalised case management services, including co-ordinating arrangements for follow-up appointments and medication refills, making referrals for specialised healthcare, nursing and medication services, as well as psychological support.

Affected residents can register via the hotlines without the need to visit the DHCs. Operators of emergency transitional housing and Social Welfare Department social workers can assist in referring the residents in need for the services at the DHCs.

The PHC Commission expressed gratitude to the private healthcare sector for its support in providing assistance to the affected residents. Family doctors who wish to join the free services scheme can contact the PHC Commission by email.