WhatsApp assistance hotline set up

April 3, 2023

The Immigration Department today announced the introduction of the 1868 WhatsApp assistance hotline for Hong Kong residents outside the city in distress or in need of assistance to contact its Assistance to Hong Kong Residents Unit (AHU).

 

The department previously introduced the network data call function for the AHU's 1868 hotline and the Online Assistance Request Form. The current designated WhatsApp hotline (852) 5190 8909 for overseas job scams will cease service today.

 

Hong Kong residents outside the city can use the 1868 WhatsApp assistance hotline for assistance by messaging (852) 1868, scanning the QR code or clicking the hyperlink.

 

The 1868 WhatsApp assistance hotline is not applicable for general enquiries. For other immigration enquiries, call (852) 2824 6111 or send an email.

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