The Immigration Department today announced that April 5 and 7 will be designated as special service days for the Registration of Persons (ROP) - Hong Kong Office at Immigration Tower in Wan Chai.

That office will then provide different kinds of identity card application services, including replacement of new smart identity cards under the Territory-wide Identity Card Replacement Exercise, first-time applications for adult or juvenile identity cards, replacement of identity cards due to loss, destruction, damage or defacement, as well as amendment of registered particulars on identity cards and identity card applications from new arrivals.

Since the resumption of travel, many Hong Kong residents outside of Hong Kong returned for identity card applications, resulting in a high demand for appointment quotas. In addition, as the Easter holidays are coming, more residents are expected to return to Hong Kong.

To enable residents to apply for identity cards in an orderly manner, the ROP - Hong Kong Office will open on April 5 and 7 from 8am to 6pm to provide the aforesaid identity card application services.

Applications for the Certificate of Registered Particulars and the Certificate of Exemption will not be provided on these two days so as to concentrate resources for identity card application services.

Appointments can be made on April 5 or 7 for identity card applications online starting from April 3. Click here for relevant QR code.

For appointments on other days, people may scan the other QR codes to download the department mobile app or make an appointment for an identity card application online.

To ensure residents can apply for identity cards in a smooth and orderly manner, ROP offices will not process applications without appointments. However, the offices may offer assistance on individual circumstances for applicants without an appointment but have an urgent need to replace their identity cards which have been lost, destroyed, damaged or defaced.