New URBTIX system set

November 29, 2022

The Leisure & Cultural Services Department (LCSD) will launch a new URBTIX ticketing system at noon on December 1, along with a revamped website, a brand-new "URBTIX" mobile ticketing app and new self-service ticketing kiosks.


The new system features an expanded capacity and flexibility with the use of cloud technology platforms.


The enlarged capacity enables the accommodation of a 10-fold increase in the number of concurrent users from the existing provision of 2,000 and scales up to higher volume according to operational requirements for more effective handling of the immense demand on the first day of ticket sales for popular events.


The new system also comprises a new virtual queuing function with the display of real-time queuing information to customers in the queue for logging in during busy periods, and provides more diversions to separate individual popular events with tickets on sale from other events, thereby facilitating a more streamlined ticket purchase process.


Customers can preview the locations of their selected seats more conveniently and clearly through interactive seat plans with multiple layers of zooming capability at the revamped website and the new mobile app.


The new system also supports more e-payment methods. The brand-new mobile app offers more new functions to enhance users' experience, including in-app payment with preloaded e-wallet in the customer's mobile phone, a wallet for storing e-tickets and a push notification function for sending queuing reminders, performance reminders and event cancellation notifications to customers.


New self-service ticketing kiosks to support both ticket purchase and collection will be installed at URBTIX outlets in various performance venues and major museums of the department.


The new mobile app "URBTIX" can be downloaded at the Apple App Store and Google Play from December 1 to replace the existing "My URBTIX" app.


People can purchase tickets through the URBTIX outlets at LCSD and non-LCSD venues, the aforesaid new self-service ticketing kiosks in specific performance venues and major LCSD museums, URBTIX website, mobile ticketing app and telephone booking hotline.


To facilitate the final preparation before the new system’s launch, URBTIX will suspend service from 8pm tomorrow.


Upon the launch of the new URBTIX system, ticketing enquiries and the customer service hotline will be changed to 3166 1100 and the telephone booking hotline to 3166 1288.

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