The Government today reminded people in charge or managers of premises who are required to use the QR Code Verification Scanner that they must have their scanners updated to version 4.4.0 or above and connected to the Internet.

It explained that such a move is to ensure the checking of the Vaccine Pass of customers or visitors can be performed accurately to comply with the Government’s newly introduced red and amber codes arrangement.

The Government pointed out that the latest versions of the LeaveHomeSafe (LHS) mobile application and the QR Code Verification Scanner which support the red and amber codes have been operating smoothly.

It added that to date, over 48 million times of matching were performed by the system, while about 28,000 codes conversions were conducted.

As for the cases in which some people could not get a red code, the Government stated that this may be attributed to various reasons.

Some of the explanations include that the relevant people were confirmed to be a positive case before the red code was introduced, that is before August 9, their LHS mobile application has not been updated to version 3.4.0 or above, or their mobile devices were not connected to the Internet.

It may also be caused if people have used a different identity document and number when undergoing nucleic acid tests, declaring positive rapid antigen test results or making inbound declarations, other than the one they used for receiving vaccination.

The Government also noticed that a small number of people encountered difficulties when entering premises subject to active checking of the Vaccine Pass.

It emphasised that follow-up action was taken immediately to review the system, ensuring that the code conversion operation is in order to update the QR code for relevant people to a correct one.

As some premises are still using outdated QR Code Verification Scanners, it may also result in a situation where individual people are unable to enter such premises with the Vaccine Pass.

The Government reminded people in charge or managers of relevant premises that they are required to use the updated version of the scanners starting August 12.

Click here for further details on the implementation arrangement of the red and amber codes.

For enquiries about the LHS mobile app and the code conversion, call the LHS hotline at 2626 3066.