Quarantine hotline cuts service hours

June 29, 2022

From tomorrow, the StayHomeSafe telephone hotline’s service hours will be adjusted from 24 hours to 7am to 11pm daily, and a voicemail function will be added, the Home Affairs Department announced today.


Hotline staff will handle callers’ messages left after service hours on the following day.


After the launch of the StayHomeSafe hotline 1833 019 on February 8, the number of calls reached a peak of over 10,000 per day in mid-March. As the COVID-19 epidemic situation improves, the number of calls is currently around 1,000 per day, and the average number of calls received after midnight is fewer than five per hour.


The hotline will continue to render necessary assistance and refer cases to the relevant departments for follow-up, the department added.

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