Delivery of CuMask to begin

May 10, 2020

Hongkong Post announced today that it will start the delivery of CuMasks tomorrow and emphasised its goal is to complete the scheduled deliveries each day.


From today onwards, the Government will, based on daily despatch orders information, issue a short messaging service (SMS) with an item number to successful main registrants prior to door delivery.


Door delivery by postmen in uniform will be arranged around two working days subsequent to the issue of the SMS message. If the door delivery attempt fails, Hongkong Post will issue a collection notification card to the addressee.


From the second working day following the issue date of the notification card, the addressee or their agents may bring the notification card, together with the required identity document, to collect the item from a designated post office.


The addressee will not be asked to collect the item from any location other than the post office. Items not collected within 14 working days will be returned to the Government.


Hongkong Post would neither notify addressees of delivery or collection arrangements through phone calls, emails, other instant messaging programmes or social platforms, nor ask for any personal information of them or their family members.


Addressees should stay vigilant against counterfeit notification and report suspected fraudulent notifications to Police.


Click here for delivery arrangement details.

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