In command: Principal Fireman (Control) Lee Cho-tak introduces the Fire Services Communication Centre and mobile command unit.

The life-saving rescue operations of frontline fire-fighters and ambulance men would not be as prompt without the contribution of the heroes behind the scenes - the officers of Fire Services Department Mobilising & Communications Group.

Wearing dark blue uniforms, they oversee the Fire Services Communication Centre (FSCC).

Principal Fireman (Control) Lee Cho-tak said their main duties are to handle complaints and enquiries regarding fire safety, receive emergency calls and dispatch fire and ambulance resources in fire-fighting and rescue operations.

They manage 5,000 calls on fires and special services per month, along with 53,000 for ambulance services.