The Transport Complaints Unit received 7,375 complaints and suggestions in the year’s third quarter, up 14.7% on the previous quarter.
Most were related to public transport services (87%), followed by enforcement matters (9%) and traffic conditions (2%).
Cases on public transport services increased by 16.1% to 6,423, while those on traffic conditions increased from 141 to 162.
Road maintenance cases increased from 32 to 46, and complaints about illegal parking and other enforcement matters stayed at 702.
There were 52 pure suggestions.
The unit completed investigations into 6,101 cases during the period.
Departments and transport operators took on board 11 suggestions to enhance public transport services and improve traffic conditions.
